Health and Safety Complaints Specialist – Pakistan Accord

Pakistan Accord

We Are Hiring

Health and Safety Accord (Pvt.) Ltd., a subsidiary of International Accord B.V. Netherlands, is seeking suitably qualified candidates for the position of:

Complaints Specialist

Locations: Karachi / Lahore

Duties and Responsibilities:

• Manage a portfolio of complaints.
• Conduct investigations into allegations raised in complaints.
• Visit factories as required and prepare investigation reports.
• Draft notifications in English to parties at different stages of the complaint process.
• Organize meetings with parties to complaints and prepare meeting reports.
• Draft decisions on complaints as required.
• Maintain timely and accurate qualitative and quantitative data on complaints.
• Contribute to the preparation of internal and public reports.
• Maintain relevant information systems.
• Contribute to identifying continuous improvements in internal processes.
• Support the Pakistan Accord Training Team in the delivery of training as required.
• Liaise with Remediation, Engineering, and other Pakistan Accord Departments.
• Alert the Pakistan Accord leadership to any problems or challenges that arise.
• Perform any other related duties as assigned by the Pakistan Accord leadership.

Qualifications and Skills:

• Bachelor’s / Master’s degree in safety and health, environment, law, criminology, social science, or other relevant discipline.
• 3-5 years of work experience in safety and health, labour law, compensation, human rights, industrial relations, anti-harassment, gender-based violence, or related fields.
• Extensive experience working on grievances (judicial or non-judicial).
• Experience dealing with diverse stakeholders including employers, workers, trade unions.
• Excellent spoken and written English and report writing skills.
• Knowledge of the textile and garment sector.
• Ability to synthesize information.
• High level of attention to detail.
• Ability to work collaboratively as part of a team and independently.
• Experience with data management systems.
• Excellent knowledge of Microsoft Office, including Excel.
• Strong interpersonal, communication, organizational, and documentation skills.
• High level of professionalism, integrity, honesty, strong work ethics, and commitment to the goals of Pakistan Accord.

How to Apply:

Send your CV (max. 2 pages) and cover letter (1 page) to the email address below by August 10, 2025:
Recruitment@safetyaccord.pk